Online Shopping FAQs

Herbs & You

How can I get a personalised recommendation for what herbs to use? 

Please contact our lead happy herbalist, Tamara Welsh, through this form or email herbalist@happyherbcompany.com. You can also stop by your local Happy Herb Shop to speak with one of our representatives in store. For an in-depth consultation, you can book directly with herbalist Tamara. 

How can I learn more about different herbs and their uses? 

We have a wide range of educational information on our website. You can search for any herb in our Herbs A-Z guide. In our online store, you can search for products by specific effect, range and common use. If you’d like to do some more in-depth learning, you can download our free Herbs A-Z ebook here. 

Will these herbs get me high?

We can only tweak our moods to a certain point. The best way to have long-lasting happy, high feelings is to make sure our bodies are whole and healthy. Although many herbs stimulate the production or release of certain desirable neurotransmitters, our bodies must have the necessary nutrients in store in order to follow the herb's directions to produce/release the neurotransmitter... In other words, if your body is run-down, or depleted in essential vitamins and minerals, you won’t be able to produce much of the chemicals that make us feel happy and high.

Are herbs going to cure me of my ailments?

None of our products are intended to treat or cure any medical issues. 

Using Our Products

Dosage - How much should I take? For how long? 

We cannot offer dosage recommendations because this is not a medical health consultation. We do offer suggested use on most of our packaging.

What is a spagyric?

A spagyric is a concentrated liquid herbal product that contains the essential oils, tincture and mineral salts of a plant, as well as the vital essence. You can learn more about spagyrics and the extraction process here. 

How can I learn more about the herbs that are in the tea that I recently bought? 

To learn more about the herbs in your tea, simply scan the QR code on the label. It will lead you to the wide range of educational information available on our website. You can also search for any herb in our Herbs A-Z guide. The Herbs A-Z guide is available to download as a free ebook here. 

What is a tincture?

Tinctures are concentrated forms of medicinal herbs, made by extracting the active constituents with a mixture of water and alcohol. This is the most common form of a herbal medicine dispensed by herbalists and naturopaths, and although quite easy to make at home, people rarely do this. 

You can learn more about the various preparations of medicinal herbs here: 

https://www.happyherbcompany.com/herb-preparation/

Is it better to use tincture, spagyric or dried/powdered herb? 

It all comes down to personal preference. Tinctures are the more traditional way of consuming a medicinal herb as it has a greater concentration of the medicinal herbal matter. Spagyrics are even more concentrated and potent, including the essential oils, tincture and mineral salts of a plant, as well as the vital essence. Dried herbs makes a tea, which is not as strong but a good supplement to a healing regime. Feel free to send us a DM on social media if you have any questions. 

Can I mix my herbs together? 

Yes! Classic herbalism would suggest using only one at a time for a more potent effect, but unless you are sure which herb is exactly right then it may be better to blend a few. If you are treating two different ailments then it may be better to treat them separately. We have created herbal tea formulas to support general conditions. 

Will this herb interact with another medication I am currently taking? 

Yes possibly, always check the precautions on the packaging or our website. Internet searches for specific known interactions can also be helpful. If you are on prescription medication or have any underlying conditions then always check with your health practitioner. 

When will I see results? 

Everyone's body is different! This is an important concept to comprehend, as it means that everybody will experience our herbs and products very differently.  It depends on what you are using herbs for.  Some relaxing herbs you should feel immediately, but if you are using herbs to support a urinary infection, for example, then it may take a few days to flush through your system. Please feel free to send us a DM on social media or email our lead happy herbalist Tamara Welsh at herbalist@happyherbcompany.com for individualised information or book a consultation. 

What are some creative ways to incorporate herbs into my food / drink? 

So much more than tea! There are many different ways to integrate medicinal herbs into your diet. Check out our recipes page for creative ideas: https://www.happyherbcompany.com/herb-recipes/

Home Compostable Packaging

What is home compostable packaging? 

Home compostable packaging means you can compost it at home. Often when you see compostable packaging it will only break down in a commercial facility, which is quite rare still so it will probably become landfill. With our home compostable packaging, you can simply drop the empty packet (with label removed) into your home compost bin! You can learn more about our eco-friendly packaging here. 

How do I properly dispose of your packaging?

Remove the label and place in your home compost bin or worm farm. If you don’t already have a compost then we highly recommend you start one, as food waste in landfill creates methane and is a major cause of greenhouse gasses. Our home compostable packaging should take around 28 weeks to completely break down. 

Promotions, Offers, Special Deals

When is your next special offer?

We are often running specials and promoting the use of herbs, so sign up for our newsletter and follow us on social media so you never miss out.

How do I find out about promotions or special offers? 

Sign up to our newsletter and you will never miss out. Follow us on Instagram and Facebook for daily updates and herbal information! 

Ordering & Shipping

How quickly will my order ship? 

Orders received on Monday - Thursday before 10am AEDT will be shipped that day.  Orders received after Thursday 10am AEDT may only be processed the following Monday.  You can choose for express delivery but Australia post does not guarantee next-day delivery to remote areas. Please be aware of ongoing delays with Aus Post due to extreme weather events. 

Do you ship internationally?  

Yes to most countries. If you do not see your country as an option when you enter your shipping address, then it might be that we have had trouble shipping there. If this is the case, you can still email us at admin@happyherbwarehouse.com and we may be able to arrange shipping. 

What credit cards / types of payment do you accept? 

We currently accept Visa and Mastercard.

Sourcing

Where do my herbs come from? 

We source our high-quality herbs from all over the world. For each product in our online store, there is a ‘Specifications’ tab where we list where each herb is coming from. 

Who handles my herbs?

All of our herbs are hand-packed in our friendly warehouse near Byron Bay.

Are my herbs ethically sourced? 

We always aim to choose wild harvested or organic. For each product in our online store, there is a ‘Specifications’ tab where we list where each herb is coming from. It will also tell you whether the particular herbs are certified organic or not at the time of packing.

Are my herbs organic?

We will always source certified organic herbs when we can. However, when we repack them into our compostable bags they lose their certification. For each product in our online store, there is a ‘Specifications’ tab where we will tell you if the herb is organic.

Storage / Expiration

How long will my herbs last? / What is the shelf life of herbs? 

Our herbs have two years shelf life from when we pack them.  Depending on when they were harvested and dried, they may even last longer if stored possibly. 

How should I store my herbs after opening?

Your herbs are happiest if stored in a cool, dark place away from electromagnetic fields. Keep them in an airtight container to preserve quality and freshness. 

How should I store liquid herbs?

Liquid herbs are more volatile so it is especially important to keep them in a cool, dark place away from electromagnetic fields. 

Do your products have a warranty? 

Our products do not require a warranty as they are not manufactured goods.  However if you are disappointed with the quality of your product, please send us a message and we will investigate it for you. 

Do you offer returns/refunds for damaged items or incorrect orders? 

Our small team hand packages your items with a lot of care, and we expect them to arrive in perfect condition. If you receive your item and it is damaged, incomplete, and/or you are simply not satisfied with your order then please follow our simple 3 step process here. 

Do you offer returns/refunds if I am not satisfied with the effects of the product? 

Happy Herb Co provides referenced information for educational purposes only, and does not make any therapeutic claims for any of their products. Each person's metabolism works differently and can be affected by lifestyle and consumption choices. For example, having a regular high intake of caffeine may reduce the effects of other stimulants.   We therefore do not offer refunds if your desired effect is not achieved.

Local Shops

How can I find/contact my local shop? 

You can connect with your local shop via our online store finder. 

Do the products sold at local shops differ from what you sell online? 

Yes, each shop is unique and offers a much bigger range of products than we do online. We cannot guarantee that every shop will stock all of our Happy herb branded products, so you will need to contact your local shop to determine their stock on the day.